SHIPPING & RETURNS
COVID-19 | Our online shop will remain open but orders are unable to be shipped during lock down. As soon as the lock down has been lifted we will get your goodies out to you - along with tracking notification. Stay safe ladies x
- Free tracked shipping for all orders over $85. $5 shipping under $85
- Estimated delivery is 2-5 working days from confirmation of order
- Goods are delivered Monday – Friday
- Please note we are unable to deliver to P.O. Boxes as we use a Courier service
- Shipping to all parts of Australia, including P.O. Boxes and rural locations are charged a flat rate of $10 (NZD) - this is an untracked service & takes up to 3-10 days from despatch
- Packages are sent on a non-tracked, non-insured delivery service and take up to 3-10 days from being despatched. If you have special instructions for delivery (or where to leave) please leave us notes in the order comments when checking out.
- Please note, Lovelee Soles are not liable for any customs or import duties that could arise
Please choose carefully no returns/exchanges on sale or reduced priced items.
We want you to love your Lovelee Soles purchases, so if you aren’t happy with your purchase, we will happily offer you an exchange or refund on full priced items within 14 days from the date you receive your order.
- Returns are processed on Fridays.
- Items must be unworn and in original condition.
- Please fill out our simple Returns Form - click here to download form
- Please email us at email@example.com for return address as our stock is held in multiple locations. Please DO NOT return items to C/O Whakamarama store, Tauranga, 3176 as this is a courier pick up point ONLY and items can go missing.
- Shipping charges are not reimbursed for returned purchases.
- Return postage is covered by you, but you won’t be charged for shipping again to exchange your order for a different style or size.
- If we cannot provide you with an exchange due to stock levels you will be automatically issued with a full refund. All refunds are processed via the original method of payment.
- We are unable to accept returned items which have been worn or damaged after purchase, so please try your Lovelee Soles on inside on a carpeted surface when you initially receive them.
Please choose carefully, we do not provide exchanges or refunds on sale on reduced price items.
3 MONTH MANUFACTURING FAULT WARRANTY
Please understand that although Lovelee Soles avarcas are very durable they like most leather shoes are not designed to last forever.
Our handmade spanish avarca sandals are covered by a 3 month warranty period for issues deemed to be a manufacturing fault. If a repair is not possible for the manufacturing fault a replacement will be offered. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing fault.